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Agapiou, A, Flanagan, R, Norman, G and Notman, D (1998) The changing role of builders' merchants in the construction supply-chain. Construction Management and Economics, 16(03), 351-61.

Atkinson, A R (1998) Human error in the management of building projects. Construction Management and Economics, 16(03), 339-49.

Bordoli, D W and Baldwin, A N (1998) A methodology for assessing construction project delays. Construction Management and Economics, 16(03), 327-37.

Egbu, C O, Young, B A and Torrance, V B (1998) Planning and control methods, tools and techniques used by refurbishment management. Construction Management and Economics, 16(03), 315-25.

Jensen, D A and Craig, J W (1998) Testing the validity of liquidated damages clauses: measuring the application preference and consistency of the intent test as applied by the United States court system. Construction Management and Economics, 16(03), 269-81.

Jensen, D A and Craig, J W (1998) The impact of TAMRA '88 on US construction accounting practices. Construction Management and Economics, 16(03), 303-13.

Raftery, J (1998) From Ptolemy to Heisenberg: quantitive models and reality. Construction Management and Economics, 16(03), 295-302.

Vidogah, W and Ndekugri, I E (1998) Improving the management of claims on construction contracts: consultants' perspective. Construction Management and Economics, 16(03), 363-72.

  • Type: Journal Article
  • Keywords: claim; contract; contractor; dispute; project management
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/014461998372385
  • Abstract:

    There is tremendous scope for improving claims management practice. This research comprised a postal questionnaire survey of contractors, project owners’ architects, quantity surveyors and engineers, case studies on actual claims situations on projects, and structured interviews with consultants and contractors. Although based mainly on consultants’ views although contractors’ views are brought in occasionally for corroboration and clarification. The main findings are that: (i) claims management is still performed in an ad hoc manner; (ii) contractors’ management information systems are ill designed to support claims; (iii) the products of basic good management practice, such as diaries, timesheets, and programmes, often are inadequate in content even if available; and (iv) some aspects of claims are impossible to quantify with precision even with the best information available at reasonable cost. Main remedial measures suggested include: (a) greater emphasis on the quality of claims management practice and information systems during evaluation of tenders; (b) agreeing figures usually in contention as terms of contracts; (c) implementation of electronic document management systems; and (d) stricter contractual provisions on the quality of programmes, timesheets and content of claims.

Wang, C-H, Wang, M-W and Huang, Y-C (1998) Hierarchical indices for measuring the effectiveness of construction automation implementation. Construction Management and Economics, 16(03), 257-67.

Yogeswaran, K, Kumaraswamy, M M and Miller, D R A (1998) Claims for extension of time in civil engineering projects. Construction Management and Economics, 16(03), 283-93.